Step 3: Train thoughtfully — then keep training
AI tools may be intuitive, but proficiency doesn’t happen by accident. Although Copilot is embedded into familiar apps like Outlook and Word, effective usage still requires prompting skill and understanding of AI behavior.
“Most users expect magic,” said Shalabi. “But you need to teach them how to structure prompts. We coach them to define the AI’s role, give it context, specify the task, format the output, and set the tone. That alone can double the value they get.”
At ARCO, AI training goes beyond productivity tools. “We developed a three-tiered training system,” said Patra. “The first program, AI 101, is mandatory for all employees. Then AI 102 explains how AI supports construction workflows. And AI 103 is for enthusiasts who want to build tools. About two-thirds of our 4,000 employees have taken AI 102.”
