Now, said Bickley, “imagine today’s alternative: a system that sees you perform a task correctly the first time, learns from it, and memorializes those sequenced steps, mouse clicks, and keystrokes, such that when the employee gets stuck, the system can pull them through to task completion. With many end users accessing dozens or hundreds of system transactions as part of their job, this functionality is invaluable — a real efficiency driver, and also a means to reduce risk via the built-in guardrails and guidance ensuring accurate data is entered into the system.”
He said, “WalkMe tracks users’ usage of their systems — where they stop, what they do, and where they run into problems. This existing baseline of ‘user context’ is a natural jumping-off point for an AI-assisted evolution of the product. The Visual No Code Editor is where the employee guidance flows are built, and the no-code, visual point and click nature of this tool enables business teams to build the training tools and not be dependent on developers.”
‘I see this as much more than Clippy for SAP’
“[The ability] to build highly granular workflows that can discern across user group segments (for example, role, device type, geography, behavior), coupled with already existing automation for things like auto-completion of form fields as an example, provides a meaningful nudge when an employee gets stuck on a process step,” said Bickley.
